T-DH Call Center Trainer and Operation Supervisor #31320

by | Jan 11, 2024

JOHNLEONARD has a full-time on-site role for a T-DH Call Center Trainer and Operation Supervisor in Boston. This Telecommunications role comes with a favorable salary and benefits.

As a T-DH Call Center Trainer and Operation Supervisor, you will be responsible for conducting training sessions for new hires and existing employees, developing training materials and assessments, and evaluating the effectiveness of students and training programs. You will also supervise staff in the absence of management and on Saturdays.

In your first few weeks in this Call Center Trainer role, you can expect to:

  • Supervise all aspects of training for the call center to include new hire, remedial and customer service techniques
  • Maintain accurate personnel records and documentation
  • Create, implement, and manage various types of employee engagement programs
  • Train Customer Service Representatives (CCRs) on emergency procedures and codes, customer service, call control techniques, quality expectations, and performance standards
  • Document all training processes and update training manuals to reflect procedure and protocol changes.

To apply for this role, you will need an associate degree in a related field or equivalent work experience. You will also require the following:

  • A minimum of three years of customer service and supervisory experience
  • Knowledge of call center operations and ACD call center technologies
  • Proficiency in Microsoft Office software applications, including Excel, Word, PowerPoint, and Outlook is also essential.

As a vital member of the team and in return for your expertise, inclusive approach, and commitment, you’ll receive a favorable salary and the chance to join a passionate and welcoming team.

Don’t hesitate to get in touch with the JOHNLEONARD team today to apply for this full-time T-DH Call Center Trainer and Operation Supervisor position in Boston. We’re looking forward to meeting you.

Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.



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