Location: Somerville, MA | Hybrid
Pay Rate: $25/hour
Schedule: Full-time | Monday-Friday
Required: Superior, methodical organizational skills and a strong work ethic
Applicants must be authorized to work in the United States without sponsorship. This position is not eligible for employer-sponsored work authorization now or in the future.
About the Opportunity
Our client, a business services organization, is seeking a detail-oriented T-DH Customer Support Representative to serve as the primary point of contact for customers. This opportunity is ideal for someone who enjoys providing exceptional customer service, solving problems, and working within established processes. If you’re organized, dependable, and thrive in a structured environment, we’d love to hear from you.
Qualifications & Skills
- Previous experience in customer service, customer support, or a related client-facing role
- Strong problem-solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Highly organized with exceptional attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Experience using Microsoft Office, CRM, and/or ERP systems
- Self-motivated with the ability to work independently while collaborating with team members
- Reliable, process-driven, and committed to delivering outstanding customer experiences
Key Job Functions
- Provide exceptional customer support by responding to customer inquiries via phone, email, and other communication channels
- Troubleshoot customer concerns and identify effective solutions (this is not a technical support role)
- Resolve issues accurately and efficiently while ensuring a positive customer experience
- Maintain detailed and accurate customer records using CRM and ERP systems
- Prioritize multiple requests while following established procedures and company guidelines
- Collaborate with cross-functional teams to resolve customer issues and improve service delivery
- Monitor open cases and provide timely follow-up until resolution
- Utilize Microsoft Office to prepare documentation, correspondence, and reports
Apply Today
If you’re a detail-oriented professional with strong customer service, troubleshooting, and communication skills, apply today to take the next step in your career. We’re excited to connect with you!
Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
