Temporary Contact Center Representative #31515

by | May 6, 2024

Do you have customer service experience, and are you seeking a new job? JOHNLEONARD is helping a collaborative organization recruit a Temporary Contact Center Representative, and the role comes with an attractive pay rate and the ability to work remotely.

As a Contact Center Representative, you will handle inquiries coming into the Contact Center from all sources, including calls, emails, and live chat, and ensure those inquiries are handled professionally. You will also provide stakeholders with efficient and knowledgeable sales assistance for products, memberships, subscriptions, training, or services.

During your first few weeks in this role, you can expect to begin work on some of the following:

  • Providing quality support to stakeholders
  • Stay up to date on any and all information provided on new products/services and practices and procedures
  • Ask questions and obtain clarifications from the Contact Center Manager and/or Supervisor for any information that is not clear
  • Follow management-prepared product/service guides, scripts, and other tools to ensure high-quality responses to stakeholder inquiries
  • Work with the Admin and Support Services Team to process and coordinate orders received from customers that require special handling/attention and detailed processing

To apply for this Temporary Contact Center Representative position, your soft skills, expertise, and experience should include:

  • An associate’s degree or equivalent business experience within a customer contact center
  • Be passionate about providing the highest level of customer service and have an empathetic, customer-centric mindset
  • Well-versed in technology and have a good understanding of the digital user experience
  • Familiarity with Customer Relationship Management (CRM) systems and general knowledge of e-commerce platforms
  • Bilingual Spanish/English preferred

In return for your dedication, collaboration, and commitment, you’ll receive a generous pay rate, joining a welcoming and inclusive culture.

If this remote Temporary Contact Center Representative job motivates and inspires you, please apply with JOHNLEONARD today. We would be thrilled to hear from you.

Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

INTERESTED? APPLY NOW!

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