Location: Multiple US Cities | Hybrid – 2 remote days/week
Salary Range: $90K-$100K | Bonus Eligible
Schedule: Full-time | Monday-Friday | Exempt
About the Opportunity
A prominent law firm is seeking a forward-thinking Business Solutions Analyst to join its Knowledge Management (KM) team. This role sits at the intersection of legal operations, technology, and data strategy, translating business needs into scalable, user-focused solutions.
If you have experience as a business analyst in a law firm, enjoy optimizing legal workflows, and are excited about AI-enabled solutions, this is a high-impact opportunity to drive transformation.
Skills & Qualifications
- Bachelor’s degree in Business Administration, Information Systems, or related field
- 3+ years of experience as a Business Analyst in a law firm or legal services environment
- Experience with project management methodologies (Agile, Waterfall)
- Strong understanding of legal workflows and practice group operations
- Experience with knowledge management systems, legal tech platforms, or process automation tools (e.g., Power Automate, NeotaLogic)
- Strong analytical thinking and problem-solving skills
- Ability to translate between technical and non-technical stakeholders
- Expertise in process mapping, documentation, and solution design
- High level of organization, adaptability, and attention to detail
- Excellent communication and collaboration skills
- Comfort working with data-driven insights and AI-enabled technologies
Key Job Functions
- Gather and analyze requirements from attorneys and business teams to identify workflow inefficiencies and knowledge gaps
- Translate legal and operational needs into functional requirements for legal tech solutions
- Identify opportunities to leverage data, knowledge management, and AI tools to improve outcomes
- Support design and implementation of KM systems, including practice portals, document libraries, and knowledge repositories
- Define use cases, success metrics, and support pilot programs for new tools
- Assist in building matter-centric knowledge frameworks and content strategies
- Identify and document AI use cases across practice groups
- Support the development of prompt frameworks, training materials, and adoption strategies
- Monitor AI tool performance, user engagement, and associated risks
- Act as a liaison between Knowledge Management, IT, and business stakeholders
- Support implementation and optimization of enterprise platforms (DMS, experience databases, AI tools)
- Document process workflows, system integrations, and data governance standards
- Develop knowledge taxonomies, metadata frameworks, and content lifecycle processes
- Assist with vendor evaluations and legal tech solution assessments
- Support change management initiatives to drive adoption and user engagement
Why this Role Stands Out
- Be at the forefront of AI and legal innovation
- Drive impactful knowledge management strategies across a national organization
- Collaborate with cross-functional teams shaping the future of legal operations
- Opportunity to influence technology adoption, process optimization, and firm-wide efficiency
Apply Today!
Ready to lead the evolution of legal technology and knowledge management? Apply today to bring your expertise in business analysis, AI solutions, and process improvement to a forward-thinking team.
Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
