Location: Newton, MA | On-site 5 days
Pay Range: $25-$32/hour | Non-exempt
Schedule: Full-time | Monday-Friday, 8-4:30
About the Opportunity
Our client is seeking a Client Services Coordinator to serve as the primary point of contact for clients, visitors, and internal staff. This highly visible role is ideal for a customer service professional who leads with empathy, thrives in an office-based administrative role, and excels in handling sensitive matters with discretion and professionalism.
This position offers the opportunity to join a small, collaborative team with strong leadership stability and a people-first culture.
Key Qualifications
- 5+ years of customer service experience in an office or administrative setting
- Associate degree in Business Administration or a related field, or equivalent experience
- Strong verbal and written communication skills
- High level of attention to detail, organization, and accuracy
- Proficiency in Microsoft Office Suite and the ability to learn new systems
- Ability to engage with compassion, patience, and professionalism
- Availability for occasional weekend or off-hour needs
- Fluency in English required
Responsibilities
- Deliver exceptional customer service to clients, vendors, funeral directors, and the general public
- Act as the first point of contact, managing phone, email, and in-person inquiries
- Coordinate and schedule cremation and interment services from documentation through completion
- Process confidential documentation while maintaining privacy and compliance
- Manage Sales, Crematory, and Chapel calendars to ensure accurate scheduling
- Prepare deeds, certificates, and ownership documentation for service purchases
- Process memorial and inscription requests and coordinate with internal teams and contractors
- Receive payments, initiate work orders, distribute mail, and maintain organized records
- Support internal departments with administrative and operational tasks as needed
Why Join?
- Supportive, close-knit team environment
- Leadership with long-term employee tenure
- Meaningful work that directly supports individuals and families
- Comprehensive benefits package, including:
- Medical and dental insurance
- 401(k) with employer contribution
- Paid vacation, personal, and sick time
- Group life and long-term disability insurance
Take the Next Step
If you’re a detail-oriented Client Services professional looking to make an impact while joining a stable, values-driven organization, this is your moment to lean in. Bring your skills, your empathy, and your organizational superpowers.
Apply today to take the next strategic step in your career and join a team where your work truly matters.
Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
