Digital Banking Manager #32426

Location: Cambridge, MA 
Salary Range: $81.9K-$110.7K 
Schedule: Full-time | Monday-Friday
Why This Role Stands Out:

• Competitive compensation aligned with experience
• Opportunity to lead and shape digital banking strategy and operations
• Exposure to evolving financial technology and regulatory environments
• Collaborative culture focused on growth, innovation, and continuous improvement

About the Opportunity

A prominent local banking institution is seeking a Digital Banking Manager to lead and optimize digital banking operations, cash management services, and customer experience initiatives.

This role is ideal for a results-driven leader with expertise in digital banking platforms, regulatory compliance, and operational strategy, ready to enhance efficiency, mitigate risk, and drive innovation.

Skills & Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years of operations experience in banking or financial services
• 3+ years of leadership or supervisory experience
• Strong knowledge of digital banking platforms, cash management, and deposit regulations
• Experience with core banking systems (e.g., COCC or similar)
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)
• Excellent communication, analytical, and organizational skills

Key Job Functions

• Manage daily digital banking operations, ensuring accuracy, efficiency, and timely completion of all functions
• Lead, coach, and develop a high-performing team, including performance management and workload optimization
• Oversee general ledger reconciliations and ensure operational integrity
• Ensure prompt resolution of customer inquiries, issues, and escalations
• Maintain high standards of customer service and digital banking support
• Act as a subject matter expert for digital banking products and services
• Oversee cash management services, including onboarding, maintenance, and compliance documentation
• Authorize and monitor wire transfers and ACH transactions in accordance with regulatory standards
• Analyze transaction activity, recommend service enhancements, and pricing strategies
• Ensure adherence to banking regulations, including BSA, AML, CIP, OFAC, and Regulation E
• Monitor and resolve fraud alerts, compromised accounts, and claims
• Conduct compliance reviews, audits, and risk assessments, implementing corrective actions as needed 
• Manage relationships with digital banking vendors and technology partners
• Oversee updates, enhancements, and maintenance of ATM/ITM systems and digital platforms
• Identify opportunities to improve system performance, automation, and operational workflows
• Prepare and deliver Board reports and operational insights
• Analyze data to identify trends, risks, and opportunities for improvement
• Continuously enhance policies, procedures, and digital banking processes

Apply Today

Ready to lead the future of digital banking operations and customer experience? Apply now to take the next step in your leadership career.

Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.