Location: Boston, MA | Hybrid – 2 remote days/week
Salary Range: $62K-$82K
Schedule: Full-time | Monday-Friday, 9-5 | Overtime Expected
About the Opportunity
A growing Boston law firm is expanding its IT team and seeking a skilled Help Desk Administrator to support end users across a dynamic professional services environment. This newly created position reflects continued growth and a commitment to delivering exceptional IT support services.
Why This Opportunity Stands Out
- Recognized as a Best Places to Work (2025)
- Achieved highest-ever rankings in Chambers USA 2025
- Named a 2025 Compass Award winner by Leadership Council on Legal Diversity (LCLD) for advancing inclusion in the legal profession
- Strong commitment to diversity, equity, and inclusion (DEI)
Key Qualifications
- High school diploma or equivalent required
- 3+ years of experience in a Help Desk or IT support role
- Law firm experience is highly desired; will consider professional services
- Advanced proficiency in Microsoft Office 2013 and 2016 Suite
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced IT operations environment
- Customer-focused mindset with strong interpersonal skills
- Demonstrated adaptability and composure under pressure
- Collaborative team player with a proactive, solutions-oriented approach
- Commitment to continuous learning and professional growth
Essential Functions
- Deliver Tier 1–2 technical support by troubleshooting hardware, software, and application issues through resolution
- Document and track all incidents within a service management system, ensuring timely follow-up and clear communication
- Maintain and update the IT asset management database
- Create and manage user accounts across enterprise systems
- Develop and maintain Help Desk knowledge base documentation
- Enforce IT policies and procedures to ensure compliance and security
- Collaborate with IT leadership to identify training opportunities based on support trends
- Escalate complex issues in alignment with established IT support protocols
Ready to Elevate Your Career?
If you are a technically strong, service-driven Help Desk professional looking to grow within a forward-thinking legal organization, we encourage you to apply. Join a team where your expertise in technical support, troubleshooting, and IT operations directly impacts organizational success.
Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
